Privacy Policy

Access Fire Doors is a trading name of Young's Construction and Renovations Ltd (company number 13170382), 55 Pople Street, Wymondham, Norfolk NR18 0LW. We are the data controller for personal information collected through this website.

This policy explains what we collect, why, how long we keep it and the rights you have under the UK General Data Protection Regulation (UK GDPR) and the Data Protection Act 2018.

When you send an enquiry through our quote form we receive:

• your name, phone number and email address
• the area you are in and the service you are interested in
• anything you choose to write in the message box
• the date and time of your enquiry and the IP address it was sent from

If you call or message us on WhatsApp we receive your phone number and whatever you tell us. Messages sent through WhatsApp are also subject to WhatsApp's own privacy policy.

If you accept analytics cookies, Google Analytics collects information about how you use the site, such as the pages you visit. See our cookie policy for details. We do not use analytics cookies unless you agree to them.

We only share your information with service providers who help us run the website and reply to you:

• our website and email hosting provider, which stores the site and delivers enquiry emails
• our website developer, who maintains the quote form and receives a copy of enquiries to make sure they are delivered
• Google, if you accept analytics cookies

These providers act on our instructions and must keep your information secure. Some providers, such as Google, may process data outside the UK; where they do, they rely on safeguards recognised under UK data protection law. We may also share information where the law requires it.

We keep enquiries for as long as we need them to respond and follow up. If your enquiry leads to work, we keep the related records for as long as needed to complete the job and meet our legal, insurance and accounting obligations. Enquiries that do not lead to work are deleted when they are no longer needed.

IP addresses used for spam protection are held in a scrambled (hashed) form and discarded after one hour.

You have the right to:

• ask for a copy of the personal information we hold about you
• ask us to correct information that is wrong or incomplete
• ask us to delete your information, or to restrict how we use it
• object to us using your information on the basis of legitimate interests
• withdraw your consent at any time, where we rely on consent
• ask for your information in a portable format

To use any of these rights, call us on 07717 751004, message us on WhatsApp, or write to us at the address above. We will respond within one month.

If you are unhappy with how we have handled your information, you can complain to the Information Commissioner's Office at ico.org.uk or on 0303 123 1113. We would appreciate the chance to put things right first.